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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

Drying Furniture After Water Damage To Your Cherry Valley Home

5/1/2019 (Permalink)

Rely on SERVPRO to Dry Out and Save Your Cherry Valley Home's Furnishings

SERVPRO Offers Cherry Valley Homeowners Restoration for Their Furniture

Water damage is a serious situation for homeowners. It does not take long for water to cause significant damage to your home and belongings. During the cleanup, you need to decide what cannot be saved, and what to try and dry out. One of the biggest challenges facing homeowners after water damage is drying furniture. 
Leaking pipes, broken appliances, basement seepage and yard runoff can all cause water damage in your Cherry Valley home. When that happens, the first step is to find the source of the water and stop further leaks. After that, however, you are left with the task of getting your house and belongings dry. In the case of soft furnishings, this can be a challenge. 
The Effect Of Water Damage On Soft Furnishings 
Soft furnishings are often made of wood and upholstery with soft fillings. That makes them particularly susceptible to water damage. Wood can swell and warp, and joints can crack or weaken. Areas such as couch cushions might suffer from water spotting or color bleeding. There is also a risk of mold growth moisture remains on these items.
How SERVPRO Can Help Restore Your Furniture 
Our IICRC certified technicians are trained in all aspects of water damage assessment, control, and treatment. When you call us, we take stock of the situation and give you honest advice on whether your soft furnishings can be salvaged. If they can, we will treat them using our tried and tested techniques. Our aim is to restore your furniture so that you will never know it was water damaged. "Like it never even happened."
Treating your furniture starts with wetting it if needed, to ensure the moisture content is even throughout. This aids with even drying and gets a much better result. We use water extractors and hand wands to get as much moisture out of your furniture as we can. Our teams are also trained to treat any furniture stains for a "like new" finish. We ensure every zipper and button is thoroughly dry, to avoid rust, and use waxed paper and furniture pads to prevent rust transfer between metal parts and the rest of the furniture. 

Finally, our IICRC certified technicians calculate the best placement of air movers and dehumidifiers around your furniture to complete drying as quickly and efficiently as possible. Of course, any structural drying to your home will also dictate the placement of these devices.
If your soft furnishings have suffered from water damage, give SERVPRO of South Worcester a call at (508) 757-7885. Our teams will respond quickly and do everything we can to dry and restore your furniture. 

Flood Preparation Steps in Cherry Valley

3/28/2019 (Permalink)

Taking Time to Prepare for a Possible Disaster can Pay off During a Storm

Among the most costly and frequent natural disasters, floods often occur after a hurricane or many days of sustained rain. Flash floods happen suddenly from water rapidly rising in a low-lying area or stream. You need to learn ahead of time what to do to keep your family safe. You need to know of a reputable flood damage remediation company as well who can help you afterward, such as SERVPRO. 

Preparing in Advance 
Be sure you and your Cherry Valley home are ready for a flood in advance. You’ll be able to keep you and your family safe, and perhaps lessen the amount of flood damage that your home sustains.  Put together an emergency preparedness kit and make an evacuation plan which includes any pets. Keep informed about your community’s response plans and risk for flooding. 

Remember that standard homeowner's insurance policies will not cover flooding, but flood insurance does. SERVPRO can work with you and your insurance company after the flood to make sure you get the compensation you need for repairs. 

Right Before the Flood 
Have a battery operated radio you can use to listen to the local area station for the latest updates and information? Be ready to evacuate fast, and know what your routes and destinations are. Find a local emergency shelter where you can all go. 

Check your emergency kit and any items that are in short supply or missing need to be replenished. Medical supplies and medications are of particular importance. Keep the kit nearby and accessible. 

Staying Safe Indoors During a Flood 
First turn off water mains and power if you are instructed to by local authorities. Boil tap water until water sources are deemed safe and avoid contact with floodwater. It can be contaminated with sewage, or contain dangerous animals or insects. 

Keep listening to the radio for the latest information and any updates. Do not use electrical appliances which are flooded or any gas. Throw away any food that has come into contact with flood waters. 

Staying Safe Outdoors During a Flood 
Do not walk, drive or swim through floodwaters. A mere six inches of fast-flowing water can knock you down, and two feet will float a car. If you are stuck on a road where water is rapidly rising, quickly get out of the car and get to higher ground. Do not walk on river banks or beaches and don’t let your children play near flood water. 

Do not come into contact with the floodwater and stay out of areas subject to flooding. Underpasses, low spots, dips, washes, canyons, etc. can quickly become filled with water. 

Let family and friends know you are safe and register yourself on the Safe and Well website. If you have been evacuated, only return when authorities say it is safe. 

As soon as you can, contact a SERVPRO technician for help so they can come out to your property quickly, assess the damage and create a plan for remediation. They have professional equipment to remove the standing water and dry your home and possessions out. Dehumidifiers and dryers, plus protective gear are just some of the things the technician will bring. 

SERVPRO of South Worcester has someone standing by at all times to take your call. When your home suffers flood damage, don’t hesitate to contact us at (508) 757-7885. 

Understanding Types of Water

3/13/2019 (Permalink)

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

• Shut off the water source if possible or contact a qualified professional to do so.

• Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.

• Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.

• Remove and prop up wet upholstery cushions to allow more even drying.

• Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.

• Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.

• Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.

• Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

• Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.

• Do not walk through contaminated areas, as you could spread damage to unaffected areas.

• Do not turn on the HVAC system if there is a possibility of spreading contaminated air.

• Do not use household fans to dry the structure; air flow could spread contaminants.

• Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don’t leave your property to chance. Call SERVPRO® of South Worcester (508)757-7885.

Document Drying Could Save What is Important to You

3/11/2019 (Permalink)

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos.

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24-hour surveillance and is managed by HIPAA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs.

Are there other services than just document drying?

Yes, there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO of South Worcester  is "Here to Help"!

There's no time to waste! Call SERVPRO of South Worcester today at (508) 757-7885

Necessary Steps Towards Fire Restoration

3/8/2019 (Permalink)

Necessary Steps Towards Fire Restoration

One of the most unexpected events is when a fire breaks out. The fire damage that occurs may be minor or significant depending on how severe the fire is. It is during this period that one needs to call for assistance from a restoration company to come and help with the Fire Damage Restoration Process. They deal with both smoke damage and soot damage amongst others.

Fire in homes or fire in businesses all require a restoration company that helps contain the soot damage and smoke damage. Commercial Fire Damage could be hazardous both physically and financially. Hence, there is a need to contact a company that deals with fire damage to help in restoring back the business. Every second that passes determines the amount of money one loses in a commercial fire damage.

A restoration company helps in the fire cleanup which ensures that soot damage and smoke damage are contained because of fire in business. Sometimes, the companies will even board up damaged windows to prevent further spread of the smoke smell.

For somebody experiencing a fire in homes or fire in business, it is important to contact an emergency restoration company that acts promptly to one’s call for help. The fire damage restoration involves a few steps towards a major fire cleanup. Discussed below is the basic procedure for dealing with commercial fire damage or home fire damage.

1. Contact the Company

Once a fire breaks out, the first instinct is to call a company that will be able to take care of the fire damage restoration. Call one that deals with emergency services and is available 24hrs and is on speed dial. Companies that operate all day are able to reach the designated place with ease and faster.

2. Fire Damage Analysis

Upon arrival, whether it is a fire in home or fire in business, the company will fully assess to determine how much fire damage is evident and if there is still smoke smell. All this helps the firm strategize on what measures they should take to do a fire cleanup. The fire damage restoration process is quite involving and needs a company that can deliver and identify the soot damage and smoke damage caused by the fire.

3. Board up

Board up is a crucial aspect when dealing with the fire cleanup process. Most times, fire damage affects the walls, ceiling, and windows. Hence, the firm needs first to board up all damaged windows to avoid further damage before they continue the fire cleanup process.

4. Smoke and Soot Removal

Smoke damage and soot damage may cause the ceilings and chimneys to darken. Hence, the firm has a laid out procedure on what materials to use during a fire in business and fire in homes. The smoke smell that comes with the fire may cause difficulty in breathing, and it’s important during the whole fire cleanup procedure, that asthmatic people stay away from the affected site.

5. Clean Up

After using the necessary equipment for the soot removal, the cleaning process begins which is geared towards eradicating the smoke smell. An experienced company will clean the whole area regardless of if it is a commercial fire damage or otherwise. It helps in making the area odorless. Different machines are used to ensure the place has no trace or sign of a fire. Vacuum cleaners and air scrubbers come in handy when ensuring that they clean up the affected rooms. During the cleanup, they ensure they board up the windows to reduce chances of more damage happening.

6. Back to Normal

The last step through this whole process is ensuring that there is renovation done on the damaged area. The board up done before the cleanup, in this case, has to have windows installed or repaired, while walls are repainted among other restructurings.
The restoration process is quite important for every person affected by a fire. It is not something that one can do it themselves but rather, a restoration company covers all aspects of the fire. Companies take homeowners through some primary prevention measures to avoid some minor fires.

Why Keep It Green?

3/7/2019 (Permalink)

SERVPRO of South Worcester Professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

SERVPRO of South Worcester Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO of South Worcester Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Of South Worcester Professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO of South Worcester Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of South Worcester, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO of South Worcester Professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of South Worcester Professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

SERVPRO of South Worcester Faster to Any Size Disaster

3/6/2019 (Permalink)

Residential and Commercial Restoration and Cleaning Services

SERVPRO of South Worcester is your locally owned and operated cleanup and restoration company here in Worcester, MA. For the past 5 years we have been helping countless residents and business owners in our community restore their properties after a disaster caused by fire, water or mold. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. Our highly trained technicians are dedicated to responding faster to any size disaster and to making damage "Like it never even happened." We are here to help you recover your home or business here in Worcester, MA.

  • 24-Hour Emergency Services 
  • Faster to Any Size Disaster
  • Highly Trained Technicians 
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Have Questions? Call Us Today – (508)757-7885

SERVPRO South Worcester Smoke and Soot Cleanup

3/5/2019 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South Worcester will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (508)757-7885

Mold Damage Doesn't Need to Happen in Worcester Home and here’s why!

2/21/2019 (Permalink)

Mold is not a problem for SERVPRO of South Worcester! Let us help you, Call Toady! (508)757-7885.

Do you have mold damage, Call SERVPRO of South Worcester!

It can happen to the best of homes, even those that are expertly maintained, simply because the cause is literally everywhere. What is it? Mold damage. Mold can damage any porous surface, from textiles to wood, drywall, and even concrete. Hard surfaces, such as stainless steel and porcelain can harbor mold, and while it is easier to clean to like-new condition, staining can result if the mold has been left on these types of surfaces for a substantially long period of time.

Worcester homeowners who have discovered water damage that has already dried up, or even the presence of water, might find that mold damage also is present. While it is impossible to remove 100% of mold and it's spores from any home, SERVPRO technicians are certified in mold remediation and skilled at removing the damage excess mold can cause. Removing excess mold to an acceptable level according to industry guidelines can help prevent mold damage from happening again.

When a home has mold damage, there is nothing in the home that remains risk-free. Anything can be attacked and overtaken by mold growth and subsequently damaged. Pillows, bedding, toys, books, carpeting, walls – in short, anything and everything can be overcome with mold, and many of those items can become mold damaged.

Prevention is always better than repair and restoration. At SERVPRO, we know how to do both. For the homeowner, it's much more cost-effective to prevent the problem from becoming larger than it should be. Using both EPA and IICRC standards, our technicians can ensure that any water damage of the past remains that way – in the past, and unable to come into the present to cause you grief by creating mold damage in your home.

Call us, SERVPRO of South Worcester at (508) 757-7885, for the prevention and removal of mold damage in your home and to your belongings. We are available 24/7, to answer your questions and to start working on protecting your home.