Recent Community Posts

Spread the Word on Burn Treatment

2/7/2020 (Permalink)

National Burn Awareness Week 2020 National Burn Awareness Week 2020

In Observation of National Burn Awareness Week, SERVPRO of Worcester would like to share the following information Regarding First-Degree Burn First Aid.

The American Burn Association’s Burn Prevention Committee recommends the following guidelines for the treatment of minor burns. Please note that even a small burn, may have the potential to become infected. It is always advisable to seek medical attention as soon as possible. Remember, when in doubt or if you think the individual’s life is in danger, call 911.

What’s a First-Degree Burn?

First-Degree Burns are burns which involve the outer most layer of skin and are usually associated with a sun burn. Such an injury may occur from too much exposure to the sun (gardening, sunbathing, etc.). The skin is usually still intact, but may appear to be red, very warm or hot to touch and painful. There may also be small blisters, and swelling in and around the area of injury.

Initial first-aid treatment for a first-degree burn include the following:


  • Stop the burning process: cool the burn with running cool (not cold) water for at least 5 minutes. But do not use ice, as this may cause further skin damage. Do not over cool! If the victim starts to shiver, stop the cooling process.
  • Remove all jewelry, watches, rings and clothing around the burned area as soon as possible.
  • Administer an over-the-counter pain reliever such as ibuprofen or acetaminophen for pain control. Follow the directions on the label. Consult a physician or health care provider if pain is not relieved.
  • Cover the burn with a sterile gauge bandage or clean cloth. Wrap the burned area loosely to avoid putting too much pressure on the burn tissue.
  • Minor burns will usually heal without further treatment.
  • For small area burns, apply soothing lotions that contains aloe vera to the burned area to help relieve the pain and discomfort.
  • Seek medical attention if there is a persistent fever not relieved by medication or redness that may extend beyond the border of the burn or pain is not controlled by ibuprofen or acetaminophen.
  • Drink plenty of fluids (electrolyte containing solutions such as Gatorade) if the person appears to be dehydrated.


  • Do not apply ice – this may cause further damage to the skin.
  • Do not use any butter, ointments or other home remedies on the burn. Such substances may trap the heat in the tissue and makes the burn worse.
  • Do not break any blisters…leave intact.
  • Do not delay seeing medical attention if the burn is larger than the size of the victim’s palm.


It may take several days for a mild first-degree or second-degree burn to heal. During that time, it is important that the affected area is observed for infection, such as redness extending beyond the burned area, changes in the appearance of the wound or slight fever not relieved by Tylenol. As your skin begins to heal, you may also notice that it will itch, which can be very uncomfortable at times. This is normal and will eventually decrease. Frequent application of lotion can help keep the skin hydrated and minimize the itching process. If the itching is too severe, an over-the-counter medication such as Benadryl® may be helpful in easing the discomfort. Remember...always follow the directions on the label. The wound should be kept clean with daily dressing changes. If you have any concern or questions, consult your healthcare provider. Once the burn has healed, limit the exposure of the burn skin to direct sunlight. Always wear sun protection.

Following the above guidelines should promote healing to most minor burns. 

**This material is for information purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment, which you should seek from your physician. The ABA does not endorse any specific product, service or treatment.

To learn more about Burn Treatment and Prevention please visit:

The Worcester Community Continues to Work Together to Honor a Fallen Hero

1/28/2020 (Permalink)

Worcester Fire Fighters, SERVPRO of Worcester and Worcester Bravehearts Worcester Fire Department, SERVPRO of Worcester and the Worcester Bravehearts - honor Lt. Jason Menard.

On Friday January 24, 2020 SERVPRO of Worcester was proud to have been a part of something much bigger than business.

We had the honor of presenting a check, along with the Worcester Bravehearts, in support of the Menard Children’s Fund.

We were grateful for the opportunity to recognize a true hero, Lt. Jason Menard . His selflessness, service and sacrifice to the people of Worcester will not soon be forgotten.

Additionally, we offer our thanks to the Worcester Fire Fighters who accepted the check on behalf of the Menard family. The Worcester Fire Department’s dedication to this community is legendary and appreciated. We are lucky to have you.

For a community who never stops giving, we would like to make a special acknowledgement to the following local business: 110 Grill, Anytime Fitness, Apex Entertainment, Bay State Savings Bank Burton’s Bar & Grill, The Ecotarium, Massachusetts Pirates, Nothing Bundt Cakes Shrewsbury, Publick House Historic Inn & Country Lodge, Redemption Rock Brewing Co., Seven Saws Brewing Company, and Boro Sugar Shack. Your contributions and donations were key to our fundraising efforts- thank you! 

SERVPRO of Worcester is lucky to call this community home!

If you wish to contribute further to the  Menard Children’s Fund we encourage you to visit

 The Professional Fire Fighters of Massachusetts Foundation (PFFM Foundation) will be collecting donations for the Menard Children's Fund. 100% of all donations made will be going directly towards their future needs.

Small Businesses Look to SERVPRO for Assistance with Flood Damage

7/2/2019 (Permalink)

Don't let flooding affect your business. Call SERVPRO quickly to re-mediate and prevent secondary damage

Still recovering portions of your small office building from the torrential rainstorms that struck our area last October? We took a pounding from the weather, but the repairs do not need to be an overly time-consuming endeavor. You just need to find someone who cares. 
There are many quality services available to assist with the restoration of your building suffering from commercial flood damage in Worcester. However, our staff takes the relationships with customers beyond providing excellent services. We live and work in the same community; we may know each other on a personal level, our children may go to the same schools, support the same local sports teams and beyond. 
Calling your local SERVPRO is like calling a neighbor for help. Our staff assesses the situation by asking a series of pertinent questions to determine the proper amount of equipment and personnel necessary for the job. Next, we set an appointment that fits your schedule to have our technicians begin your restoration. 
Once SERVPRO technicians arrive, an onsite manager will walk you through an initial inspection, discuss the options that are available to restore your business and give you an approximate time frame for completion. They will also answer any questions that pop up throughout the restoration process and address any concerns you may have. 
With a plan in place, the repairs on your business begin by extracting any standing water and eliminating moisture hidden in hard to reach areas. SERVPRO’S certified technicians receive training in effective drying techniques, cleaning and deodorization methods, as well as the quality performance of quick, efficient repairs to return your property to a quality pre-flood damage condition. 
We look forward to building a solid, stable history with our clients that keeps them coming back to us, should they ever need future repairs to get their businesses back on track after a natural disaster, fire, mold, or vandalism incident strikes. You can count on us to perform the services you need and get things back to normal as fast as possible. 
Contact SERVPRO of South Worcester to receive the quality services your business deserves. (508) 757-7885

Call Us if You Need Commercial Water Damage Restoration in Worcester

5/6/2019 (Permalink)

Water damage at your commercial property can stop all production don't stop your business. Call SERVPRO of South Worcester (508)757-7885

SERVPRO is Certified to Remediate Your Damage Whether it is Inside or Underneath Your Property

Flooding generally happens from three sources: Storms, Faulty Plumbing and the Results From A Fire. Regardless of the source, however, water has to be removed, and the excess moisture must be drawn from your property and the surrounding environment as quickly as possible.

How exactly does commercial water damage restoration work in Worcester? It starts with an inspection. Our SERVPRO inspectors use IICRC (Institute of Inspection, Cleaning and Restoration Certification) approved equipment to determine just how severe the problem may be. Once completed, how our technicians remove the water will depend if it is inside or under your business property.

Inside - Our rapid response team can usually arrive within an hour or two after you call us. Visible water can be vacuumed out with a pump or an extractor. Once it is safe, our technicians will then remove the furniture to an unaffected area where it can be dried and/or cleaned.

Next, as part of the commercial water damage restoration process, we'll clean and dry your carpets and floors. If the water is contaminated from the plumbing, it may become a health issue and most carpets will have to be removed. This is also cost-effective as it is cheaper to replace industrial carpets than to disinfect as well as clean them.

Under - If the source of the water is under a floor or otherwise beneath the property, our team will expose the pipe for a certified plumber to repair. Once it is fixed, technicians will clean out any contaminated soil and disinfect the surrounding area. Once this is done and tests clean, we will refill the excavation with clean soil.

Our teams accomplish this in order to get you back into your business as soon as we can. As a locally owned franchise, SERVPRO of South Worcester understands exactly how important it is to get the doors reopened, and your customers are taken care of. If you are dealing with a flooded business and need our help, call us today at (508) 757-7885 to get the restoration process started.

SERVPRO Pledges Ongoing Support to the American Red Cross Disaster Responder Program

6/15/2016 (Permalink)

SERVPRO South Worcester is a proud sponsor of the American Red Cross



Donny McKendall

SERVPRO® of South Worcester

(508) 757-7885

SERVPRO® Pledges Ongoing Support to the American Red Cross Disaster Responder Program

Red Cross recognizes SERVPRO for their contribution to disaster preparedness and recovery efforts

Worcester, MA (Grassroots Newswire) June 1, 2016 -- The American Red Cross recently recognized SERVPRO®, a cleanup and restoration company, for participation in its Disaster Responder Program1.  As a Disaster Responder Program member, SERVPRO pledges a donation to the Red Cross in advance of disasters, allowing the organization to respond quickly and effectively to nearly 66,000 disasters annually, most of which are home fires. SERVPRO is entering their third year of partnership with the Red Cross; their donations to the organization to date exceed one million dollars.

According to statistics cited by the Red Cross, seven people die in a home fire each day in the U.S. Aiming to reduce deaths and injuries caused by home fires by 25 percent by the end of 2019, the Red Cross launched a Home Fire Campaign in October of 2014. The support of SERVPRO and other Disaster Responder Program members allows the Red Cross to pursue their home fire prevention goals while they continue to provide critical services to disaster victims.

“One of the reasons home fires account for the majority of the disasters the Red Cross responds to annually is that the risk for home fires exists all year long,” said Donny McKendall, owner of SERVPRO of South Worcester. “Statistics compiled by the National Fire Protection Association (NFPA)2 show the majority of home fires are related to unattended cooking accidents – and cooking is something most people do every day.”

Although SERVPRO’s business is helping business and home owners recover from fire, flood and other disasters, the company and its franchisees actively support disaster preparedness education, including fire prevention efforts. When disaster does strike, their relationships with major insurance companies combined with industry-leading job-management technology help smooth the path to rebuilding and restoration for home and business owners affected by the unexpected.

“SERVPRO’s commitment to the Red Cross Disaster Responder Program means that, when disaster strikes, homeowners can count on the Red Cross to address their immediate needs and supply essential services,” said McKendall. “Once the immediate emergency is under control, homeowners can count on the expertise of restoration specialists at SERVPRO of South Worcester to help them restore their property and move forward with their lives.”

For fire prevention tips and information about fire and water damage restoration services, please visit For more information on SERVPRO® of South Worcester, please contact Donny McKendall at (508) 757-7885 or




Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services, and mold mitigation and remediation. SERVPRO's professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

October Newsline Contest Winner Announced!

11/13/2015 (Permalink)

Congratulations to Maelee Bertrand of MidState Insurance in Worcester, MA!  Maelee is the winner of the October 2015 Newsline Contest and won a gift certificate to Barbers Crossing in Leicester!

The Restoration Newline contest is for members of the property insurance and management industry.  Please email for more information or to enter.

September Newsline Contest Winner Announced!

10/8/2015 (Permalink)

Angela Knapton of GoodWorks Insurance in Worcester, MA

Congratulations to Angela Knapton of GoodWorks Insurance Agency in Worcester, MA!  Angela is the winner of the September 2015 Newsline Contest and won a gift certificate to The Sole Proprietor also in Worcester.

The Restoration Newline contest is for members of the property insurance and management industry.  Please email for more information or to enter.

SERVPRO gets Worcester island ready for spring!

5/20/2014 (Permalink)

Central Street island in Worcester, MA

SERVPRO of South Worcester continued its adoption of the island on Central Street in Worcester.  Team members weeded, mulched and planted the island this month to get it ready for spring!  Pansies were planted in three planters in the center of the island.  The planters will be planted with new plants in the summer, and then again in the fall.

SERVPRO of South Worcester's island is located on Central Street, right outside of the Worcester Post Office.

Emergency Supply Kit Tips

5/14/2014 (Permalink)

It is recommended to have an emergency supply kit in your home in the event of a storm or other related emergency.  These kits can be purchased or made.  Here are some recommended items for a basic emergency supply kit.

  • Water (one gallon per person per day)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio 
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities
  • Hygiene items
  • Important documents; copies of insurance policies, identification and bank account information
  • Cash
  • Fire extinguisher
  • Matches in a waterproof container

Contact your SERVPRO of South Worcester for additional readiness tips and tools, including SERVPRO’s Emergency READY Profile® (ERP). Having an ERP in place for your facility can help minimize business interruption in the event of a disaster.

Contact SERVPRO of South Worcester to learn more and be “Ready for whatever happens!”

Smoke Alarms Save Lives

2/27/2014 (Permalink)

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury in half.*  The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detector requirements are met. 

Smoke alarms work best when paired with a fireescape plan. A plan allows your family, employees or clients to escape quickly and safely in an emergency situation.

Review the following tips regarding smoke detector installation and maintenance. For more on emergency preparedness, contact SERVPRO of South Worcester. 

  • Install smoke alarms on every level of the home, including the basement.
  • Smoke alarms should be installed away from the kitchen to prevent false alarms. 
  • Generally, they should be at least 10 feet from a cooking appliance.
  • Test smoke alarms at least once a month using the test button.
  • Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” the battery is low and should be replaced right away.
  • Replace all smoke alarms when they are 10 years old.

*Tips and statistics provided by the National Fire Protection Association