Recent Posts

SERVPRO of Worcester and The Boys & Girls Club of Worcester First Annual Summer BBQ

9/8/2020 (Permalink)

SERVPRO Team under a SERVPRO Tent, next to Boys and Girls Club van, setting up for a BBQ It was far from your typical BBQ, we loved every minute of it and we can’t wait to do it again next year!

Worcester, MA August 27, 2020 The Boys & Girls Club of Worcester has worked so hard this summer serving our community’s children and their families. We wanted to do something to celebrate their efforts, say thank you and offer a little bit traditional summer fun to the club’s children and staff.

What better way to celebrate the end of summer than a BBQ? We brought the grill, the food, a tent to stay dry and a lot of love for our community. Being prepared is what we do, masks and gloves on, we set up a BBQ station outside the club. Our team worked hard cooking and plating food. It was SERVPRO's great pleasure to be of service. Even the on/off rain, sometimes coming in down pours wasn’t enough to dampen spirits. We’re SERVPRO, we know a thing or two about dealing with water and storms.

The Boys and Girls Club of Worcester staff made did an amazing job making sure all responsible socially distanced protocol was followed. They made sure that the food got to where it needed to be, everyone was served and most importantly that their kids were well cared for.

Hearing the excited shouts of “thank you” from happy kids inside, knowing that we were able to offer a little taste of “back to normal” with something as simple as hotdogs & hamburgers  made this one of the best days our team has had this summer.

It was far from your typical BBQ, we loved every minute of it and we can’t wait to do it again next year!

To learn more about ways you can support The Boys and Girls Club please visit:

When it Comes to Portable Fire Extinguishers Remember “PASS”

9/4/2020 (Permalink)

Portable fire extinguishers can be life and property saving tools when used correctly. In order to operate an extinguisher, the National Fire Protection Association (NFPA) suggests remembering the word PASS:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism. There’s usually a thin plastic tamper seal holding this pin in place, and it easily breaks when you pull out the pin.

Aim low. Point the extinguisher at the base of the fire. You must direct the extinguishing media towards the material that is actually burning so it can extinguish the flame

Squeeze the lever slowly and evenly. An extra word of caution; if you are using a CO2 extinguisher, avoid touching the horn-shaped discharge nozzle, as it can cause frostbite

Sweep the nozzle from side-to-side across the base of the fire as you approach, to make sure the extinguishing media completely covers the burning material and puts out the fire.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Remember, extinguishers do have limitations. It is also important to ensure you have the correct type of extinguisher for your facility. To find more information on choosing the appropriate class of extinguisher, please visit the NFPA website at

Additional Portable Fire Extinguisher Training Resources:

If you've had any amount of fire damage calling us is the first step toward restoration. SERVPRO of Worcester, Faster To Any Size Disaster. 508-757-7885

“Disasters Don’t Wait. Make Your Plan Today.” September Is National Preparedness Month

9/4/2020 (Permalink)

Local SERVPRO disaster mitigation specialist says the COVID-19 pandemic is a tough reminder that “Disasters Don’t Wait. Make Your Plan Today.”

Worcester, MA (Grassroots Newswire) September 2, 2020 - Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month to promote the importance of family and community disaster planning. This year’s theme, “Disasters Don’t Wait. Make Your Plan Today,” resonates strongly as local communities and communities around the world battle the ongoing COVID-19 pandemic. For disaster mitigation specialists like Donny McKendall of SERVPRO® of Worcester, the scope and impact of the COVID-19 pandemic on all aspects of everyday life, health, and well-being have magnified the importance of SERVPRO’s ongoing message to the communities it serves: When disaster strikes, preparedness is the best defense.

“Before COVID-19 exploded into a global crisis, ‘disaster preparedness’ for the everyday home or business owner was largely dictated by the hazards unique to their location or their business,” said McKendall. “For some, that meant preparing for hurricanes and water damage; for others, tornadoes, flooding, wind damage, or even wildfires. But COVID-19 taught us that everyone – individuals and business owners alike – needs to be prepared for a national emergency that may disrupt food and medical supplies, transportation systems, schools, businesses, and every single aspect of everyday life that we take for granted. We’ve learned that, no matter where you live or work, in addition to your ‘disaster’ preparations, making certain that you have a stock of some basic items on hand can make a huge difference if a national or global event suddenly disrupts – or even stops – everyday life.”

McKendall emphasizes that everyone still needs to have a disaster preparedness plan in place. FEMA provides easy-to-use disaster planning guidelines at, and home and business owners both can take advantage of free tools like the SERVPRO READY app at The app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Local business owners can take an additional preparedness step by designating SERVPRO of Worcester as their disaster mitigation and restoration provider. SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP) to be stored in the READY app.

But, McKendall says, COVID-19 has taught us we need to rethink and add to our disaster-preparedness toolkits. “We are all still struggling with a ‘disaster’ that has disrupted not only our lives and our jobs, but our entire community, our society, and the supply chain that we depend on.” While in retrospect, the shortages of some of these items have become the stuff of urban legend, McKendall says it’s a good idea to stockpile a supply of items for which there are no easy substitutes. “Toilet paper; yeast and flour for breadmaking; detergents; canned foods, fruits, and vegetables; pet foods and cat litter; fresh dairy items; diapers; and a host of other items were in short supply for weeks at the beginning of the crisis,” said McKendall. “Think back on those weeks and keep a supply of the things that you just don’t want to do without – along with some shelf-stable dairy items, dried beans, and frozen meals. Use them before they expire but be sure to replace them.”

The disaster remediation specialists at SERVPRO of Worcester extend their sincere sympathy to those who have lost loved ones or have been otherwise affected by the COVID-19 pandemic. For Southborough-area commercial and residential customers, SERVPRO of Worcester continues to specialize in disaster restoration, cleanup, and repair services, helping to remediate damage, making it “Like it never even happened.” For more information on SERVPRO of Worcester, please contact Donny McKendall at (508) 393-7898 or For more information on SERVPRO® and the SERVPRO Emergency READY Program, please visit


Founded in 1967, the SERVPRO franchise system is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,800 individually owned and operated franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO system has established relationships with major insurance companies and commercial clients, as well as individual homeowners.


9/4/2020 (Permalink)

These emergency tips will assist you in taking proper action until your local SERVPRO® franchise professionals arrive. Follow these DOs and DON’Ts to help reduce damage and increase the chances of a successful restoration.


  • Limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking.
  • Keep your hands clean. Soot on your hands can further soil upholstery, walls, and woodwork.
  • If electricity is off, empty the freezer and refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from metal kitchen and bathroom faucets, trim, and appliances.
  • If heat is off during winter months, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.
  • Remove soot particles from plants with a damp cloth.
  • Change HVAC filter, but leave it off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


  • Don’t attempt to wash any walls or painted surfaces without first contacting your local SERVPRO franchise professional.
  • Don’t attempt to shampoo carpet, rugs, or upholstered furniture without first consulting your SERVPRO franchise professional.
  • Don’t attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water without first consulting an authorized repair service.
  • Don’t consume any food or beverages that may have been stored close to fire, heat, or water. (They may be contaminated.)
  • Don’t turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock and air movement may create secondary damage.
  • Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.

When fire damage puts the things that matter most on the line, you need the very best help on the line as well. We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of fire. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst with the very best: Your trusted, local SERVPRO® franchise professional.


9/3/2020 (Permalink)

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared.

Make and Practice Your Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit? Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed, such as the FEMA app.

Learn Life Saving Skills

Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these lifesaving skills could mean life or death in an emergency situation for you, your family or your neighbors.

Check your Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage.

Save for an Emergency

Are you prepared financially in case of a disaster? Does your family have an emergency fund for unexpected expenses after a flood or fire? Check out FEMA’s Emergency Financial First Aid Kit for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on for the free PDF.

Whether its flood, wildfire or extreme winter weather, we must work together as a team to help ensure our families, businesses, places of worship and neighborhoods are prepared. Contact your local SERVPRO® franchise professionals to find out how they can help make it “Like it never even happened,” if disaster strikes in your life.

National Day of Service and Remembrance September 11, 2020

9/3/2020 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and first responders, the National Day of Service and Remembrance was established in 2009 as a day of reflection. Led by the Corporation for National and Community Service, this is a day to come together just as Americans did following the events of 9/11 to help and honor their neighbors in need.

On this day and every day, SERVPRO® salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the first responders who keep our communities safe in unprecedented times.

Reflect and strive to make a positive difference in your area this year to commemorate the National Day of Service and Remembrance. To find volunteer opportunities near you or to register your National Day of Service and Remembrance event, visit

Additional Resources:

Smoke Alarms are: LIFE SAVERS!

9/3/2020 (Permalink)

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).

In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check your state requirements or contact your local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross.

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills. For more information on Emergency Preparedness, contact the professionals at SERVPRO of Worcester. We’re Here to Help 508- 757-7885.

Floods- Are You Prepared?

8/17/2020 (Permalink)

Floods are the most commonly occurring natural disaster in the United States. They occur when there is a temporary overflow of water into land that would normally be dry.

Floods Facts:

  • Result from rain, snow, coastal storms, storm surges and overflows of dams and other water systems.
  • Develop slowly or quickly. Flash floods can come with no warning.
  • Cause outages, disrupt transportation, damage buildings and create landslides.

What You Should Know About Flood Safety

  • Make a family emergency communication plan and include pets.
  • Have emergency supplies in place at home, at work, and in the car.
  • Check on your neighbors to make sure they’re okay.
  • Know what to do before, during, and after a flood.
  • Flood insurance takes 30 days to take effect, so purchase now to protect your family!
  • Listen to local officials by radio, TV or social media.
  • Evacuate when advised by authorities or if you are in a flood or flash flood prone area.
  • If you are on high ground above flooded areas, being prepared to stay where you are may be the best protection.
  • Never drive or walk through flooded streets; Turn Around, Don’t Drown! Do not go through flood waters.

Learn More About Flood Safety & Preparation

You Can't Know When Disaster Will Strike But You Can Be Prepared.

8/17/2020 (Permalink)

Storms, floods, fires, the unknown- you can’t know when disaster will strike but you can be prepared. suggest having a plan and a disaster supply kit.

A disaster supplies kit is a collection of basic items your household may need in the event of an emergency.

Ready.Gov Suggest the Following Steps for Preparing Your Kit:

Make sure your emergency kit is stocked with the items on the checklist below. Most of the items are inexpensive and easy to find and any one of them could save your life. Headed to the store? Download a printable version to take with you. Once you take a look at the basic items consider what unique needs your family might have, such as supplies for pets or seniors.

Basic Disaster Kit

To assemble your kit store items in airtight plastic bags and put your entire disaster supplies kit in one or two easy-to-carry containers such as plastic bins or a duffel bag.

A basic emergency supply kit could include the following recommended items:

  • Water (one gallon per person per day for at least three days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Matches in a waterproof container
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
  • Wrench or pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery
  • Download the Recommended Supplies List (PDF)

Since Spring of 2020, the CDC has recommended people include additional items in their kits to help prevent the spread of coronavirus or other viruses and the flu.

  • Cloth face coverings (for everyone ages 2 and above), soap, hand sanitizer, disinfecting wipes to disinfect surfaces

Additional Emergency Supplies To Consider

Consider adding the following items to your emergency supply kit based on your individual needs:

  • Prescription medications
  • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
  • Prescription eyeglasses and contact lens solution
  • Infant formula, bottles, diapers, wipes and diaper rash cream
  • Pet food and extra water for your pet
  • Cash or traveler's checks
  • Important family documents such as copies of insurance policies, identification and bank account records saved electronically or in a waterproof, portable container
  • Sleeping bag or warm blanket for each person
  • Complete change of clothing appropriate for your climate and sturdy shoes
  • Fire extinguisher
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates, paper towels and plastic utensils
  • Paper and pencil
  • Books, games, puzzles or other activities for children

For More Details and information Visit:

Thank You, First Responders!

8/11/2020 (Permalink)

SERVPRO and First Responders in front pf police station and vehicles Here at SERVPRO we’d like to say thank and honor our local first responders for the service & sacrifice they provide to our community.

We Are Committed  to Those Who Are Committed to Our Community!

We’ve said it before and we will say it again, not all heroes wear capes. Some  wear uniforms, scrubs, masks, and gloves. They are our family, friends and neighbors who stand ready to protect and serve our community. Not just in these unprecedented days of COVID but EVERY day. They are our local First Responders -made up of fire fighters, police, EMTs, doctors and nurses- all on the frontlines caring for and protecting this community we call home.

Here at SERVPRO we’d like to say thank and honor our local first responders for the service & sacrifice they provide to our community. We treasure our working and social relationships with these local heroes, are proud to do our part in supporting their efforts and show our gratitude for all they do.

SERVPRO of Worcester Stands with Our First Responders . We Are Proud to Offer Our Respect & Support

At SERVPRO we have long admired and looked for ways to support our local First Responders. This is a group of people who sacrifice so much to serve our communities and ask for little in return. The following  are just some of the ways we’ve found to say “Thank You.”

Volunteer Our Expert Service

SERVPRO is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities. All of our cleanup procedures are in accordance with the CDC and local authorities. We have been proud to offer these services and our expertise to local departments for vehicle and office cleaning.

Honoring Fallen Heroes

As a community we mourn the loss of fallen heroes and their families, those who have made the ultimate sacrifice in the line of duty. Heroes such as these deserve to be honored and remembered. We were proud to raise funds for heroes such as Lt. Jason Menard. His selflessness, service and sacrifice to the people of Worcester will not soon be forgotten. It’s support we’re proud to provide but hope for days when it’s not needed.

Annual First Responders Bowl Watch Party

SERVPRO is the proud sponsor of the First Responders Bowl. It’s our way to say thanks for the bravery and courage of those who arrive first at the scene of an emergency.  The bowl celebrates our neighbors, family and fellow citizens who serve as first responders protecting and preserving peace in our communities. Annually SERVPRO of Worcester & SERVPRO of Shrewsbury/ Westborough hosts a watch party. We invite local first responders to a watch party and we celebrate all the good work they do for our communities.

Community Events & Fund Raisers

We have always welcomed the opportunity to join and participate in community events and fundraisers. It’s a wonderful opportunity to help raise funds and build lasting relationships. We have been proud to participate in the Heroes Cup Golf tournament as well as other local fund raisers. We look forward to future events and continuing to build lasting relationships.

We Continue to Look to Offer Our Support & Gratitude

These are just some of the ways we’ve found to offer our gratitude. If you have suggestions or know of local first responders groups in need of support we invite you to email us at

Asking Yourself How Can I Say Thank You?

If you’re ask in what can you can do to support for local first responders, we suggest reading How Do We Say Thank You. It’s a blog post we created are a few ideas on how to say thank you to the people on the front lines of battle against the Coronavirus.