SERVPRO of Worcester Employee Photos

Full SERVPRO office staff and production crew. Smiling employees standing in front of SERVPRO trucks.

SERVPRO of Worcester

SERVPRO of Worcester's highly trained and experienced team is ready for all of your restoration needs.

We are an IICRC Certified firm and have been voted 2020 Best of Central MA- Best Cleaning Company.


We specialize in fire, water, mold cleanup and restoration. SERVPRO of Worcester is helping to make it "Like it never even happened."

Franchise owner - Smiling man in suit and tie

Donny McKendall, Owner SERVPRO of Worcester

Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Worcester team to new heights in capacity and capabilities.

A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.

Holding himself to the same high standards he sets for his team, Donny holds the following IIRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.

Donny and his entire team take great pride in this community, along with the people and businesses in it. When you are in your time of need, you can trust SERVPRO of Worcester is Here to Help.

Smiling team, two women and two men, standing in front of SERVPRO Truck

Business Development Team

Independently owned and operated, SERVPRO of Worcester is dedicated to our community and actively involved in the local chambers of commerce.

Our Business Development team consists of highly trained, customer service driven professionals.

Smiling man with beard, standing in front of green equipment

Sean O’Neill, Manager of Business Development

Sean is our Business Development Manager here at SERVPRO of Worcester. Sean is a business professional with over twelve years experience and has earned a 4-year Business degree from the University of Massachusetts-Dartmouth. He is IICRC certified in Applied Microbial Remediation and Water Damage Restoration. 

Our footprint is expanding with his efforts to develop programs with business and community leaders.

He has lived in the Central Mass community his entire life.  Sean relishes the outdoors; enjoys fishing, hunting, camping and most importantly time with his family. 

Smiling man with beard in SERVPRO shirt

Chuck Sargent, Business Development Representative | Senior Project Estimator

Chuck is our dedicated Business Development Representative | Senior Project Estimator at SERVPRO of Worcester.

He is passionate about his work and holds multiple IICRC certifications including: Applied Microbial Remediation, Water Damage Restoration, and Odor Control.

Chuck is the proud father of a teenage daughter and an active member is our local chambers of commerce.

In his free time Chuck enjoys spending time with his family, the outdoors, playing golf, trips to the beach and watching sports on TV.

Portrait of older aan in glasses and button shirt

Scott Swanson, Business Development Representative

Scott brings an impressive amount of industry and sales experience to his role at SERVPRO of Worcester. Prior to joining our team, Scott represented Standpoint Total Restoration for the Southeastern US, providing catastrophic restoration services for the HOA industry.

Scott also held executive sales and operational management positions for Sperlonga Data and Analytics, Fabric Architecture Ltd., Comcast Communications, Adelphia Communications and TCI.

Scott attended the University of Massachusetts, Charlton College of Business and is a graduate of Bridgewater State University.

Scott is US Patent Pending for his development of Safekey.

Smiling dark haired woman in red dress

Angelique Harvey, Marketing

Angelique brings years of marketing management experience, design training and dedication to her marketing role at SERVPRO of Worcester.

Be it branding, communications, social media, event planning or marketing support she is eager to push up her sleeves and get to work.

Angelique is a loving mother to two very active boys and a proud member of our local chambers of commerce. In her free time (what little there is) she enjoys reading, art and trying to keep up her busy family.

SERVPRO production crew. Smiling employees standing in front of SERVPRO trucks.

SERVPRO® of Worcester Production Staff

We’re ready 24/7- no damage is too small or too big. Our IICRC trained technicians can assist with fire, water, and mold cleanup and restoration.

Operations Manager, smiling man with beard, in SERVPRO hat, standing in front of green equipment

Wally Gagne, Operations Manager

With over 8 years of restoration experience, Wally is an experienced and conscientious Operations Manager. He over sees the entire Mitigation & Reconstruction Department, daily operations and large losses. He and his team are always focused on quality work and our client’s satisfaction.

Wally is IICRC certified in Applied Microbial Remediation, Commercial Drying, Fire & Smoke Restoration, Upholstery & Fabric, and Water Damage Restoration.

He is also a certified 24-Hour Asbestos Site Inspector, Lead-Safe Renovator Supervisor, trained in COVID-19 & Pandemic Preparedness and has attended a Construction Supervisor License Preparation Course.

In his free time, Wally enjoys spending time with his his family, pets and friends. His hobbies include gaming and golf.

Photo of smiling woman with long dark hair

Katie Perl, Manager of Project Administration

With an impressive amount of industry experience already to her credit, Katie joined our team as a Project Coordinator. Known for remaining calm in stressful situations, a commitment to customer service and a strong attention to detail she advanced to Manager of Project Administration.

As our Manager of Project Administration, Katie’s job responsibilities include overseeing the administration and coordination of both mitigation and reconstruction projects and the management of our project coordinators.

Outside of work Katie enjoys spending time with her daughter, reading, listening to music and all things creative.

Smiling man with beard, in SERVPRO uniform in front of green equipment

Kevin Chambers, Project Manager

Known for his strong work ethic and attention to detail, Kevin began his career with SERVPRO of Worcester in May 2019 as a Restoration Supervisor. Through dedication and a strong focus customer service he has advanced to Project Manager.

As Project Manager, Kevin is responsible for managing mitigation projects, from start to finish. His top priority is the flawless restoration of a client’s home or business. 

Kevin is trained in advanced cleaning and restoration techniques and is an IICRC certified Water Damage Restoration Technician.

In his free time, he enjoys spending time outdoors with his wife, pets and first son.

Smiling man with shaved head and long beard in SERVPRO shirt

Troy Carbone, Warehouse Manager

As Warehouse Manager, Troy is responsible for all SERVPRO Warehouse related activities including the inventory and management of vehicles, equipment, product and supplies. Troy also oversees Safety & Risk Compliance in accordance with SERVPRO® and OSHA safety policies and manages facility maintenance.

A highly seasoned and respected professional, Troy brings 24 years of Warehouse Operations Management, Transportation Management and USDOT/OSHA Compliance Management experience to his position at SERVPRO®.  With a focus and dedication to safety, Troy has 15 years of Safety Training and is an OSHA Certified Material Handling Equipment Instructor.

Troy is a dedicated family man who enjoys spending time with love ones, camping, music, classic cars and motorcycles.

Crew Chief, smiling man with beard in SERVPRO uniform

Jason Bourgeois, Restoration Supervisor

Jason is a valued Restoration Supervisor at SERVPRO® of Worcester, known for his strong worth ethic and attention to detail. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service

Smiling SERVPRO Crew Chief. Man in uniform with beard

Ryan Donald, Restoration Supervisor

Ryan has been with SERVPRO of Worcester since 2019. He is a respected Restoration Supervisor and has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service

He is IICRC certified in Applied Microbial Remediation Technician, Water Damage Restoration and Carpet Cleaning.

Ryan’s interests include paintball, gaming and cars.

Smiling man with beard in SERVPRO uniform and hat

Javier Rodriguez, Restoration Supervisor

An experienced Restoration Supervisor, Javier has worked for SERVPRO of Worcester for over 7 years.  He does a great job of restorations and cleanups. He is a devoted husband and father and in his free time he loves to go fishing.

Man with dark hair and beard, wearing SERVPRO fleece

Julius Rivera, Restoration Supervisor

Julius began working with SERVPRO of Worcester in 2019. A respected team member, he is known for doing an exceptional job of cleanups and restorations.

Julius has completed our rigorous SERVPRO Employee Certification Training Program, and is well versed in advanced cleaning and restoration techniques, the use of our state-of-the-art equipment and exceeding our customers’ expectations.

In his free time, Julius enjoys spending quality with family and PC gaming.

Smiling woman with glasses in SERVPRO uniform standing in front of green equipment

Alisha Silvester, Restoration Supervisor

Alisha Silvester is one of our dedicated Restoration Supervisors and has completed our rigorous SERVPRO Employee Certification Training Program. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. She joined SERVPRO® of Worcester in July 2019 and continues to be highly valued employee and customer favorite.

She is an IICRC certified Water Damage Restoration Technician.

In her free time, Alisha enjoys  spending time with her three children, boyfriend and family.

Man with red hair and beard in SERVPRO sweatshirt

Travis Cook, Restoration Supervisor

Joining our team in 2021, Travis has quickly become a customer favorite. He is known for his attention to detail and we often hear his professional manner is quite a comfort in trying times .

He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service