SERVPRO of Worcester Employee Photos

Full SERVPRO office staff and production crew. Smiling employees standing in front of SERVPRO trucks.

SERVPRO of Worcester

SERVPRO of Worcester's highly trained and experienced team is ready for all of your restoration needs.

We are an IICRC Certified firm and have been voted 2020 Best of Central MA- Best Cleaning Company.

We specialize in fire, water, mold cleanup and restoration. SERVPRO of Worcester is helping to make it "Like it never even happened."

Franchise owner - Smiling man in front of green equipment

Donny McKendall, Owner SERVPRO of Worcester

Drawing on generations of restoration knowledge and a commitment to excellence Donny has led the SERVPRO of Worcester team to new heights in capacity and capabilities.

A once young, rudimentary restoration service has developed into one of Central Massachusetts most reliable and capable full-service restoration companies.

Holding himself to the same high standards he sets for his team, Donny holds the following IIRC certifications: Applied Microbial Remediation Technician, Applied Structural Drying Technician, Commercial Drying Specialist, Fire and Smoke Restoration Technician, and Water Damage Restoration Technician.

Donny and his entire team take great pride in this community, along with the people and businesses in it. When you are in your time of need, you can trust SERVPRO of Worcester is Here to Help.

SERVPRO Branded Vehicles

Business Development Team

Independently owned and operated, SERVPRO of Worcester is dedicated to our community and actively involved in the local chambers of commerce.

Our Business Development team consists of highly trained, customer service driven professionals.

Smiling man with shaved head and button down shirt standing in front of green equipment

Jeff Dumas, Business Development Manager

Jeff is our Business Development Manager. Hebrings several years of management, marketing, and sales experience with a strong focus on building long term relationships within the community he serves. 

Jeff is passionate about being part of a team that holds themselves to an expectation of being an industry leader with a customer centric approach. 

Smiling man with beard in SERVPRO shirt

Chuck Sargent, Sales Manager

Chuck is the Sales Manager at SERVPRO of Worcester.

He is passionate about his work and holds multiple IICRC certifications including: Applied Microbial Remediation, Water Damage Restoration, and Odor Control.

Chuck is the proud father of a teenage daughter and an active member is our local chambers of commerce.

In his free time Chuck enjoys spending time with his family, the outdoors, playing golf, trips to the beach and watching sports on TV.

SERVPRO production crew. Smiling employees standing in front of SERVPRO trucks.

SERVPRO® of Worcester Production Staff

We’re ready 24/7- no damage is too small or too big. Our IICRC trained technicians can assist with fire, water, and mold cleanup and restoration.

Operations Manager, smiling man with beard, in SERVPRO hat, standing in front of green equipment

Wally Gagne, Operations Manager

With over 8 years of restoration experience, Wally is an experienced and conscientious Operations Manager. He over sees the entire Mitigation & Reconstruction Department, daily operations and large losses. He and his team are always focused on quality work and our client’s satisfaction.

Wally is IICRC certified in Applied Microbial Remediation, Commercial Drying, Fire & Smoke Restoration, Upholstery & Fabric, and Water Damage Restoration.

He is also a certified 24-Hour Asbestos Site Inspector, Lead-Safe Renovator Supervisor, trained in COVID-19 & Pandemic Preparedness and has attended a Construction Supervisor License Preparation Course.

In his free time, Wally enjoys spending time with his his family, pets and friends. His hobbies include gaming and golf.

Photo of smiling woman with long dark hair

Katie Perl, Manager of Project Administration

With an impressive amount of industry experience already to her credit, Katie joined our team as a Project Coordinator. Known for remaining calm in stressful situations, a commitment to customer service and a strong attention to detail she advanced to Manager of Project Administration.

As our Manager of Project Administration, Katie’s job responsibilities include overseeing the administration and coordination of both mitigation and reconstruction projects and the management of our project coordinators.

She also an IICRC certified Water Damage Restoration Technician.

Outside of work Katie enjoys spending time with her daughter, reading, listening to music and all things creative.

Smiling woman with long blond hair.

Fae Risio, Project Coordinator

Fae joined our team in May of 2021 and is our Project Coordinator. Her job responsibilities include keeping our clients up-to-date on the status of their projects, coordinating projects during the mitigation process, and making sure they’re happy with the service we provide. 

Fae is always willing to lend a helping hand in the office and prides herself on being a compassionate liaison during stressful situations for our customers. 

Fae graduated from Nichols College in 2013 with a bachelor’s degree in English, where she was the president of their literary magazine. In her spare time Fae enjoys baking, watching crime documentaries, spending summer weekends in Frye Island, Maine, and visiting with family and friends.

Smiling man with beard, in SERVPRO uniform in front of green equipment

Kevin Chambers, Project Manager

Known for his strong work ethic and attention to detail, Kevin began his career with SERVPRO of Worcester in May 2019 as a Restoration Supervisor. Through dedication and a strong focus customer service he has advanced to Project Manager.

As Project Manager, Kevin is responsible for managing mitigation projects, from start to finish. His top priority is the flawless restoration of a client’s home or business. 

Kevin is trained in advanced cleaning and restoration techniques and is an IICRC certified Water Damage Restoration Technician.

In his free time, he enjoys spending time outdoors with his wife, pets and first son.

Smiling man with shaved head and long beard in SERVPRO shirt

Troy Carbone, Warehouse Manager

As Warehouse Manager, Troy is responsible for all SERVPRO Warehouse related activities including the inventory and management of vehicles, equipment, product and supplies. Troy also oversees Safety & Risk Compliance in accordance with SERVPRO® and OSHA safety policies and manages facility maintenance.

A highly seasoned and respected professional, Troy brings 24 years of Warehouse Operations Management, Transportation Management and USDOT/OSHA Compliance Management experience to his position at SERVPRO®.  With a focus and dedication to safety, Troy has 15 years of Safety Training and is an OSHA Certified Material Handling Equipment Instructor.

Troy is a dedicated family man who enjoys spending time with loved ones, camping, music, classic cars and motorcycles.

Smiling man with beard in SERVPRO uniform and hat

Javier Rodriguez, Restoration Supervisor

An experienced Restoration Supervisor, Javier has worked for SERVPRO of Worcester for over 8 years.  He does a great job of restorations and cleanups. He is a devoted husband and father and in his free time he loves to go fishing.

Bald man with beard waering a SERVPRO shirt standing in front of drying equipment

Ed Smith, Restoration Supervisor

Ed is a respected Restoration Supervisor, known for his strong work ethic and attention to detail.

Ed has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

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